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BMC offers solutions that help IT organizations facilitate ITIL implementation out of the box. For more information on these solutions, please visit www.bmc.com/itil. For information about ITIL training, visit http://www.bmc.com/education.You can download a PDF version of the whitepaper by clicking here.
About the authors
Malcolm Fry is a recognized IT industry luminary with more than 35 years of experience in information technology. He is the author of four best-selling books on IT service and support, has been published in many journals and magazines, and is regularly contacted as a source of information by technology journalists. Fry holds ITIL Masters certification, and is an original contributor to ITIL. He serves as an independent executive advisor to BMC.
Ken Turbitt is best practices director for BMC, and has broad experience in best practices management, IT, and consulting. He has held an ISEB ITIL Manager/Masters qualification for more than 12 years, and has been a Gartner-qualified TCO consultant.
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